Consent to Telehealth

Last updated: October 24, 2024

Welcome to Veriheal. Before proceeding with our services, it’s vital to read and comprehend the information below. We address key aspects, including our medical team, the necessity for video consultations, and your responsibilities to make informed decisions.

Our Medical Team

At Veriheal, our medical team comprises doctors and nurse practitioners. When we mention ‘doctor,’ it encompasses both these healthcare professionals.

Video Consultations

Certain states mandate video consultations or telephone calls as an integral part of our medical service. This is to ensure the delivery of quality care.

Not for Emergencies

Veriheal should not be used in medical or psychiatric emergencies. For emergency situations, always dial 911 or visit an emergency department.

Initiating Duty of Care

The responsibility for your care begins when you’ve created an account, answered necessary health questions, provided required photos, engaged in a video visit, and completed payment. Only after our medical team reviews your information and confirms you as a suitable candidate for telehealth services does the duty of care commence.

Refusal of Care

Our medical professionals have the discretion to decline care if they professionally deem you unsuitable. The act of requesting treatment or engaging in a video visit alone does not establish a duty of care or doctor-patient relationship.

Communication Channels

Our doctors and nurse practitioners may not review or respond to messages immediately. Please check the App or Website regularly for vital information.

Importance of Content

The professional medical advice provided through the App or Website is limited to personalized messages from doctors or nurse practitioners (once they have accepted the duty of care), content linked in these messages, and advice given during video or telephone consultations.

SMS/MMS Communications for Telehealth Services

By providing your phone number and using Veriheal’s telehealth services, you consent to receive SMS/MMS communications related to your care, such as appointment confirmations, reminders, prescription notifications, and other important updates regarding your health.

Opt-in for SMS/MMS Communications

By providing your phone number, you agree to receive telehealth-related SMS/MMS messages necessary for the provision of services. These communications are essential to ensuring timely access to care.

Opt-out of SMS/MMS Communications

You may opt out of receiving telehealth-related SMS/MMS communications at any time by replying STOP to any text message. Please note that opting out of these communications may affect your ability to receive timely notifications regarding your care.

Benefits and Risks

Using our service offers convenient and affordable healthcare. However, significant differences exist between Veriheal’s model of care and traditional healthcare. You’re responsible for understanding these distinctions and the potential risks and benefits of proposed treatment plans.

Reading Information

It’s crucial to read Consent to Telehealth, Terms of Use, Privacy Policy, FAQs, and service-specific information to provide informed consent to a treatment.

Honesty and Accuracy

Accurate and truthful answers are essential, as our medical team relies solely on the information and photos you provide. Providing inaccurate or incomplete information poses risks to your care.

Risks of Treatment

Medicines, including over-the-counter and ‘behind-the-counter’ ones, carry serious side effects. Your responsibility is to weigh the risks and benefits and read manufacturer’s leaflets for important warnings.

Informed Decision

Ensure you have read this information and made an informed decision that our service aligns with your needs. If you have questions, feel free to reach out via the App, Website, or call us at 1.855.565.6342.

Note: This content serves as a general overview. Specific legalities and procedures may apply, and a detailed understanding is necessary before using our services.