About Us
The Apothecarium is a full-service, award-winning medical marijuana dispensary focused on patient experience. Their dispensaries are known for emphasizing education and customer service for seniors, first-time dispensary visitors, and patients with serious medical conditions.
Patient Promise
At The Apothecarium, patients are their utmost priority. Their focus on product, pricing, and service has and always will be their mantra. They are committed to offering patients the widest selection of products – with the same personalized customer service experience – guaranteed to be at the affordable patient pricing that you are used to.
Patient Only Hours:
The first and last hour of every business day is dedicated to serving patients only.
For some basis, I’ve smoked weed for 15 years and have bought from dispensaries for over 5 years now from California/ Colorado/ DC/ NYC/ NJ , and this is by far my one and only WORST experience to ever encounter with a retail seller of any sort in my life!
To start, I bought two 1 gram cartridges valued at $100 dollars each on 02/05/2023. I used one until it finished about 8 days later and when I opened the package for the second cartridge, a (S)elect brand OG platinum kush.. I found it to be in two pieces with all the contents spilled into the packaging. Completely useless and dysfunctional.
I proceeded to show up after work yesterday night 02/16 and show them the damaged pod along with my online account order and proof of purchase along with all my other empty vials to show I am a regular, having spent over 500 a month for the last three months at that establishment since I’ve moved to New Jersey. I made my request with to sales associates who professionally escalated the issue to their manager on site (Tina). This is where things get messy.
Before I can even state my issue to the manager(Tina) whom I don’t know her name at the time and she doesn’t introduce herself, instead, demands for a paper receipt. As I tried to calmly tell her that I do not have the paper receipt but the online receipt and account information and proof of purchase and original packaging and everything, she keeps repeating louder and louder, “SHOW ME A PAPER RECIEPT” at which point I had started to raise my voice a bit as well matching her tone. She won’t even look me in the eyes and keeps walking away and that’s when I hear her say to another worker “he thinks because of white privilege he can get free sh*t” ….
That’s when I said excuse me?? What did you say?
And her coworker whom I don’t know looks at me and says “what I didn’t hear anything”
So I said “you have no idea who I work for”
To which the manager(Tina) responded “you’re lucky I’m at work”
making an aggressive and threatening remark now. After her racist remark. And horrible absolutely horrendous professional customer service and manager attitude. Three strikes.
I asked this manager for her name and she refused to give it to me saying it was none of my business.
Before things could go any further, a second manager from the front room came and asked me to step outside with her and talk. Being reasonable still I went out to the front room and spoke with this nicer lady who introduced herself as Ericka. And let me know the manager inside was Tina and apologized on behalf of her actions. However she informed me as well only a paper reciept would suffice unless I come tomorrow to speak with the General manager to find a better solution. I could deal with that. But Tina. Had to go. So the truth continues…
I show up next day at opening time, today 02/17 to speak with said GM.
No GM is available and will be available until next week…. WHO comes to bat? Another manager named Abby who claims she can do whatever the GM can do. I proceed to tell her all of yesterdays events and emphasized that I went to Zen Leaf in Elizabeth to purchase my new vapes and informed them of my ordeal with apothecarium, and how they said my online reciept definitely would suffice as I’m the account owner and a regular there as well. Abby then tells me that actually Tina and Ericka were both wrong and my online receipt would be enough and proceeds to pull up my account on the computer and verifies my phone number with me. Then while inspecting the defected item… she starts mentioning that this is now past the 7 day return policy, also this is a third party item that’s not their direct made product so that would be an issue too… giving me just a list of issues instead of any sort of reasonable logical resolution. At which point I did say if this is how it’s going to be I will be forced to leave a bad review, and she(Abby) started screaming that I made a threat. John their security guard came over and “escorted” me out as I walked out behind him and discussed with him the details of what just happened. John was an exceptional gentlemen and very professional and offered a contact to the Gm…. John is a good man.
End of the facts. Tina needs to go. Abby most likely needs to go as well. Authority to the wrong people. This business is unprofessional, RACIST, AGRRESIVE, threatening, illogical, and will take your money in the blink of an eye and serve you malfunctioning product with no type of accountability at all. Please shop here at your OWN RISK. I do personally recommend a 15 min drive over to Zen leaf – Elizabeth…. Better prices… better staff… better experience all together.